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This job is about helping customers as a Client Success Specialist who speaks Mandarin. You might like this job because you enjoy solving problems and making people happy through calls, chats, and emails while ensuring they get the best service.
RM 3500 - RM 5000
Job Description
- Respond professionally to inbound calls / Live Chat / Email
- To analyse, create and resolve tickets (if applicable).
- To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests.
- Identified and escalated priority issues per client specifications.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Ensure high levels of customer satisfaction with individual call.
Job Requirements
- Minimum posses with SPM Passed / UEC / Diploma / Bachelor Degree and etc
- Able to speak and write Good in English & Bahasa Malaysia
- Able to speak Mandarin / Cantonese is preferable
- With customer service experience from BPO / Call center with Inbound calls experience is preferable
- Able start work immediately is an advantage
Skills
Customer Relationship Management
Problem Solving
Active Listening
Empathy
Computer Literacy
Verbal Communication Skills
Customer Complaint Resolution
Company Benefits
Transportation
#Nearby Public Transport #Nearby Eko Cheras & Cheras Leisure Mall #Taman Mutiara MRT Station
Working Culture
#Fun & Young Working Environment
Travel Opportunity
#Company Trip #Event & Gathering
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Company Profile
Agensi Pekerjaan Right Recruit
WHO WE AREWe are your trusted recruitment partner based in Malaysia. Our team specialized in serving clients from different sectors across Asia Pacific.If you’re looking for the right person to join your company as contract staff or permanent staff, we are always ready to support your business needs & plans.