#Nearby Public Transport 

#Nearby Eko Cheras & Cheras Leisure Mall 

#Taman Mutiara MRT Station

Transportation

Working Culture

Travel Opportunity

Agensi Pekerjaan Right Recruit 

<div><strong>WHO WE ARE</strong><br>We are your trusted recruitment partner based in Malaysia.&nbsp; Our team specialized in serving clients from different sectors across Asia Pacific.<br><br></div><div>If you’re looking for the right person to join your company as contract staff or permanent staff, we are always ready to support your business needs &amp; plans.</div>

Recruitment Agency /Consulting

<div><strong>Right Recruit’s Services</strong></div><ul><li>Executive Search</li><li>Mass Recruitment / Recruitment Drive</li><li>Contract Placement&nbsp;</li><li>Candidate matching&nbsp;</li><li>Learning &amp; Development&nbsp;</li></ul>

<ul>
<li>Acknowledge, troubleshoot, and resolve technical support queries reported via phone,&nbsp;</li>
<li>email, WhatsApp, and live chat end-to-end within defined SLAs.&nbsp;</li>
<li>Attempt and exhaust all possible troubleshooting opportunities.&nbsp;</li>
<li>Log and track all queries into ticketing tools, ensuring problem statements are correctly&nbsp;</li>
<li>identified, and tickets are categorized accurately.&nbsp;</li>
<li>Own the relationship and communication with clients throughout the course of a support&nbsp;</li>
<li>query, providing periodic status updates.&nbsp;</li>
<li>Identify potential bugs in solutions and escalate issues to relevant internal teams for&nbsp;</li>
<li>additional debugging.&nbsp;</li>
<li>Flag and notify potential high-impact infrastructure issues to internal teams.&nbsp;</li>
<li>Liaise with Level 2 and Level 3 teams when troubleshooting issues.&nbsp;</li>
<li>Liaise with Account Managers and other internal stakeholders on payments and&nbsp;</li>
<li>billing-related queries.&nbsp;</li>
<li>Adopt and maintain a client operations-first mindset.&nbsp;</li>
<li>Recommend and share improvement ideas for continuous improvement.</li>
</ul>

This job is a Technical Support Expert (hybrid role) where you&#x27;ll help clients resolve tech issues over calls, emails, and chats. You might like this job because you enjoy problem-solving and helping others, all while communicating in Mandarin!