Job Description

 About the role

Our client is looking for a proactive and customer-centric Customer Service Executive to be based in Dubai. In this role, you'll be essential in delivering outstanding support to their customers, ensuring a smooth and satisfying experience that builds long-term loyalty.

Responsibilities:

• Interact with customers through inbound chat channels, addressing inquiries and concerns with speed and professionalism.
• Provide clear and friendly responses to users, resolving technical issues or account-related questions with care and efficiency.
• Troubleshoot and resolve problems with empathy and a customer-first mindset.
• Deliver accurate information and helpful guidance to ensure a positive and seamless customer experience.
• Spot areas for process improvement and suggest ways to enhance service quality.
• Stay informed about current company products, services, and promotions to better assist customers.

Job Requirements

 Requirements:

• Open to applicants from all locations.
• No specific background or education required — we welcome diverse experiences.
• Fluency in Mandarin (reading and writing) is essential due to market needs; proficiency in English is a strong plus.
• Able to work well both independently and within a team setting.
• Comfortable adapting to shifting priorities in a fast-paced environment.

 Benefits

• Competitive base salary plus monthly KPI incentives (tax-free)
• Accommodation and daily meals provided
• Relocation support (flight ticket, sign-on bonus) and work visa provided
• Enjoy a fixed schedule — no night shifts or on-call work
• Starting with 15 days of annual leave
• 13th-month salary (upon contract renewal)
• Clear career development pathways

Skills