Right at the heart of KL with easy public transportation access (Hang Tuah LRT Station)

Strategic Location

Performance Bonus

Afternoon tea break with snacks supply in the office

Afternoon Break

1-to-1 training provided coupled with professional development opportunities

Training & Career Development

AGENSI PEKERJAAN STAR GLOBAL SDN BHD

Star Global recruitment firm, founded in 2022 and headquartered in Bukit Bintang, Kuala Lumpur, is a boutique HR consultancy specializing in technology and digital talent recruitment. We offer bespoke, integrated recruitment solutions tailored to our clients’ unique needs&nbsp;

Our unique approach combines data-driven sourcing, rigorous screening, and deep industry insights to connect businesses with highly qualified, engaged candidates—saving time and optimizing hiring outcomes. From executive search to permanent placements and temp staffing, we serve diverse sectors such as fintech, telecoms, manufacturing, logistics, and more&nbsp;

About Us

At Star Global, our colleagues are our greatest strength. We cultivate a culture rooted in meritocracy, transparency, and integrity, fostering open communication and mutual respect at all levels.

Key cultural values:
<ul>
<li>Merit-Driven Performance: We reward achievement and dedication fairly—high performers are recognized and advanced&nbsp;</li>
<li>Transparent Communication: Feedback and ideas are shared openly; every team member has a voice in our growth journey&nbsp;</li>
<li>Continuous Learning: We encourage learning and professional development across job levels, and support hands-on experience in fast-moving recruitment projects</li>
<li>Team-Centric Environment: We emphasize collaboration, teamwork, and a supportive atmosphere that motivates and energizes our staff</li>
<li>Work–Life Balance: We strive to maintain a healthy balance—no excessive overtime and a focus on well-being through team-building and social events&nbsp;</li>
</ul>

Our Team

<h3>About the Role:</h3>
We are looking for a proactive and customer-focused Customer Service Associate to join our client's team. This role combines top-tier customer service with a strong element of customer engagement and upselling. You'll assist existing users with their inquiries while identifying opportunities to promote additional features, services, or in-app offerings to enhance their overall experience and satisfaction.

<h3>Key Responsibilities:</h3>
<ul>
<li>Provide timely and professional support to customers via livechat.</li>
<li>Address customer questions, technical issues, and account-related concerns with empathy and efficiency.</li>
<li>Build strong relationships with users by understanding their preferences, usage patterns, and needs.</li>
<li>Proactively identify and suggest relevant offerings or features to existing customers based on their activity and potential interests.</li>
<li>Educate users on premium content, features, or upgrades that enhance their experience.</li>
<li>Handle objections or hesitations tactfully and effectively, using a consultative approach.</li>
<li>Collaborate with internal teams to escalate and resolve complex issues as needed.</li>
<li>Maintain accurate logs of interactions, feedback, and sales-related touchpoints in CRM systems.</li>
<li>Meet or exceed individual targets related to customer satisfaction, response time, and upsell conversions</li>
</ul>

This job is a Customer Service Associate where you&#x27;ll help customers through live chat and suggest upgrades that improve their experience. You might like this job because it offers a chance to build relationships and make a real impact on customer satisfaction!

Customer Service

Customer Relationship Management

Customer Engagement

About the Role:
We are looking for a proactive and customer-focused Customer Service Associate to join our client's team. This role combines top-tier customer service with a strong element of customer engagement and upselling. You'll assist existing users with their inquiries while identifying opportunities to promote additional features, services, or in-app offerings to enhance their overall experience and satisfaction.

Key Responsibilities:



-Provide timely and professional support to ...

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AGENSI PEKERJAAN STAR GLOBAL SDN BHD