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This job is all about helping customers by answering their questions in Chinese, both on the phone and via email. You might like this job because it allows you to solve problems and ensure customers are happy with their experience!
Job Description
Job Description:
- Respond to customer inquiries via voice and email professionally and efficiently
- Troubleshoot and resolve customer issues or escalate them appropriately
- Ensure excellent service standards and maintain high customer satisfaction
- Adhere to quality, compliance, and performance standards
Job Requirements
Job Requirements:
- Minimum SPM Certificate
- Fresh graduates are encouraged to apply
- Malaysian citizen fluent in Mandarin and basic English
- Must be able to type in Traditional Mandarin
- Able to work on a rotating shift schedule, including weekends and public holidays
- Must be able to work onsite in Petaling Jaya
Skills
Customer Service
Customer Support
Inbound Calls
Outbound Calls
Company Benefits
Flexi-benefits
Applicable for travel, health, sports, gadget
Corporate Insurance
Medical Card for term life, hospital & surgical.
Additional Info
Company Profile
Agensi Pekerjaan Trust Recruit Sdn Bhd
Trust Recruit is Singapore’s leading relationship-based human resource and recruitment firm.
With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.
At Trust Recruit, integrity and reliability permeates every level of our recruitment...