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This job is about helping customers from home through live chat and calls, answering their questions about products and orders. You might like this job because you can use your Mandarin and English skills, and if you know about crypto, that's a plus!
Job Description
- Liaise with customers via live chat and call to address inquiries, resolve issues, and provide support related to products, orders, and services.
- Respond in a timely, accurate, and professional manner in both Mandarin and English.
- Handle multiple chat sessions simultaneously while maintaining high service standards.
- Escalate complex issues when necessary and follow up to ensure resolution.
- Maintain detailed and clear documentation of customer interactions.
- Experience in crypto is an added advantage.
Job Requirements
- Diploma/Bachelor’s Degree in Finance related
- Minimum 6 months experience in customer service or any related role, No Experience also welcome
Skills
Customer Service
Customer Support
Company Benefits
Flexi-benefits
Applicable for travel, health, sports, gadget
Corporate Insurance
Medical Card for term life, hospital & surgical.
Additional Info
Company Activity
Last active - 1 hour ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Agensi Pekerjaan Trust Recruit Sdn Bhd
Trust Recruit is Singapore’s leading relationship-based human resource and recruitment firm.
With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.
At Trust Recruit, integrity and reliability permeates every level of our recruitment...