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This job is all about helping customers with their questions and concerns at Starhub Mobile. You might like this job because you can start without any experience and work in a supportive team to meet goals while making customers happy!
Job Description
- Handle all inbound calls pertaining to customer general enquiries, complaints, feedback, and other service-related issues for Starhub Mobile.
- Provide accurate information and exceptional service to meet or exceed customer expectations.
- Ensure adherence to service level agreements (SLA), scripts, and quality standards.
- Work closely in a team environment to achieve key performance indicators (KPI)
Job Requirements
- Minimum qualification: SPM or equivalent.
- Required language(s): English and Mandarin (speaking) is must do liase with Chinese customers.
- Fresh graduates are encouraged to apply – full training provided.
- Willing to work on rotational shifts and off days.
- Must be able to work 5 days a weeks
Skills
Customer Support
Customer Service
Mandarin Chinese
Company Benefits
Flexi-benefits
Applicable for travel, health, sports, gadget
Corporate Insurance
Medical Card for term life, hospital & surgical.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
Agensi Pekerjaan Trust Recruit Sdn Bhd
Trust Recruit is Singapore’s leading relationship-based human resource and recruitment firm.
With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.
At Trust Recruit, integrity and reliability permeates every level of our recruitment...