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This job is all about helping travelers have amazing experiences! You’ll support customers via phone, email, and chat, ensuring their journey is smooth. You might like this job because you enjoy problem-solving and making people happy!
RM 3500 - RM 4500
Exchange 106, TRX, Kuala Lumpur
Full-Time
1 week ago
Job Description
关于Agoda：
Agoda 客户支持团队为全球客户提供全天候、多语言的支持服务，确保旅行顺利进行。我们不仅解决客户问题，还通过创新与协作不断提升客户满意度，为 Agoda 的成功做出贡献。
岗位职责：
- 通过电话、邮件和在线聊天为客户提供卓越的服务。
- 在接受所需技能培训后，需要支持 Agoda 多项产品（酒店、航班、活动等），以支持业务需求。
- 专业处理大量客户咨询。
- 达成个人及团队的绩效目标（KPI）。
- 通过自助服务策略改善服务质量。
- 识别并向管理层提出工作流程改进建议。
- 保持客户信息的保密性，妥善解决客户问题。
Job Requirements
具备条件：
- 精通英语和普通话（粤语是加分项）。
- 积极的态度、责任心强、守信并注重目标导向。
- 出色的沟通能力、同理心和解决问题的能力。
- 能适应快速节奏和高压环境。
- 能接受轮班工作，包括周末及公共假期（24小时运营）。
Skills
Company Benefits
Training
Provide 4 weeks’ comprehensive paid training
Staff Discount
Discounted hotel accommodation anywhere in the world!
Dress code
Smart and casual every day!
Global Opportunities
International relocation opportunities are available!
Medical Insurance
Set up medical coverage (outpatient and inpatient) for employees.
Attractive Salary
Offer an attractive annual salary + subsidized parking rates (above market rate)
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Customer Service
Company Profile
