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This job is for an Agency Business Partner Consultant at AIA Digital+. You might like this job because you get to provide critical support to AIA's Business Users/Vendors and shape a brighter future with endless opportunities for learning and growth. You'll be responsible for data monitoring, teamwork, and improving processes to make a meaningful impact on millions of lives in the Asia-Pacific region. Attractive benefits include medical insurance, work-life balance, hybrid working arrangement, and learning & development opportunities. Join us to help create healthier, longer, better lives! #LI-DNI #LI-DNP
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Job Description
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
1) Provide L1 support on data monitoring related applications.2) First point of contact to respond to queries from AIA’s Business Users/Vendors and to provide solutions based on existing knowledge base/Admin guide.
3) Cross Functional Team Collaboration as when and required
4) Responsible for interacting with Business Users/Vendors on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner.
5) Ability to work independently in a 24/7 environment with minimal direction if required.
Unleash your potential and join us now!
Responsibilities
- Provide support services meeting agreed SLA
- Provide Dashboard/Report showing supporting tickets statistics & analysis
- Planning, execution & monitoring for assigned tasks
- Initiate improvement tasks whenever necessary
- Provide Local BU communication plan, contents and manage local BU responds
- Support Portfolio Delivery Lead in BAU maintenance
- Manage risk, resolve issues, bring up whenever appropriate
- Supervise regular operation tasks
- Manage and maintain relationships with other teams
- Complete and gain timely approvals for necessary governance documents
Attractive benefits provided :-
Medical insurance
Work life balance
Hybrid working arrangement
Learning & development
#LI-DNI
#LI-DNP
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
