Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Roles & Responsibilities

• Act as the first line of support, responsible for communicating with users to understand, log, categorize and prioritize Incidents & Service Requests (SR) accurately.
• Perform investigation and diagnosis of incidents with references to existing knowledgebase/ problem management/ list of known errors.
• Provide solutions or workarounds to users to resolve tickets within stipulated Service Level Agreement (SLA).
• Highlight and escalate recurring Incidents which are similar in nature.
• Escalate Incident and Service Request tickets which are unable to be resolved to appropriate next-level resolver group.
• Escalate and highlight Incidents that are at risk of breaching SLA to Team Lead.
• Closely follow up with outstanding Incidents and Service Requests up till closure.
• Provides specialized expertise in Workday
• Supports the implementation of HRIT, Workday systems.
• Works closely with business departments to understand their requirements and recommend process improvements within Group Application, providing high-quality deliverables.

Minimum Job Requirements

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• Minimum 2 years’ relevant experience in regional solution/system support with HRIT focus across the ASPAC region.
• Relevant CoE experience and people management.
• Good knowledge in WorkDay HCM & Recruitment module

Desirable Traits

• Self-starter, proactive and resourceful
• Good leadership.
• SLA familiarity and performance driven work culture.
• Solid communication skills both verbal and written.
• High level of interpersonal skills to work effectively with others.
• Practical experience with HR processes and practices.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements