Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Hardware Asset Management (HAM):

• Oversee lifecycle management of IT hardware assets including laptops, desktops, and peripherals.
• Ensure timely onboarding and refresh of hardware assets, avoiding shortages and minimizing warranty expiry gaps.
• Monitor leasing schedules and ensure timely return of leased assets to avoid unnecessary charges.
• Maintain accurate inventory records in SNOW or equivalent asset management systems.
• Coordinate with vendors and internal teams for procurement, delivery, and disposal of hardware assets.

Software Asset Management (SAM):

• Track and manage software licenses to ensure compliance with entitlement and usage policies.
• Conduct regular audits and cleanup of software installations, focusing on key publishers as defined by the group SAM team.
• Ensure 100% compliance for new software installations and maintain SAM compliance, this include monitor and remediate EOL / EOS software within the entity.
• Collaborate with procurement and licensing teams to manage renewals and entitlements.
• Provide management reporting on asset utilization, renewals and compliance status.

L2 End User Computing (EUC) Support

• Act as Level 2 support for end-user computing issues across various projects and BAU operations.
• Provide remote and onsite support for operating systems, standard applications, and hardware drivers.
• Facilitates application and software releases and drives group initiatives in collaboration for AIA Digital+ Malaysia
• Support security remediation activities including patching (via SCCM or manual), vulnerability management, and endpoint protection (e.g., BitLocker, Zscaler, Crowdstrike).
• Participate in cross-departmental meetings, training, and security compliance reviews.
• Monitor alerts and notifications, and escalate issues as needed to ensure timely resolution.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements