Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Plan, design, configure, maintain, and fix a coordinated communications solution using Microsoft Teams.

Drives the Teams Voice product portfolio strategy and long-term product roadmaps using resources in the Architecture and Experience team, engineers, operations, and vendor experts.

Provides domain expertise in Microsoft Teams Phone with Calling Plans, Direct Handle Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration.

Collaborate with telephony providers and third-party vendors to enable the newest voice features in Microsoft Teams.

Able to plan, deploy, configure, and secure Teams chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Microsoft Teams-certified devices.

To build or validate inter-relationships between PBX users in same or different sites and to craft corresponding MS Teams features and dependencies

Deliver outstanding value by working together solving user issues, problems, providing proactive support advice, giving to product quality and improvements and crafting self-help assets to broadly reach more customers.

Coordinate with Service Desk and L2/L3 support teams around the globe for issue resolution.

Understand and apply knowledge of Company environment in order to deliver solutions that meet the needs of the business.

Acts as the focal point of contact for incidents, problems and changes to the Microsoft Teams Telephony services.

Works with Functional Lead to develop, design, implement and maintain Microsoft Teams services strategies, policies, business plans, innovations roadmap, processes, frameworks and standards that are fit for purpose considering the interests of the AIA Business Units.

Build and maintain detailed documentation of Microsoft Teams infrastructure, processes, and procedures.

Actively participate in operational ITIL processes

Minimum Job Requirements:

Must always have ability to work in a fast pace environment demonstrating autonomy in conforming to strategic intent while adhering to team values.

A total of 8+ years of relevant IT experience (End user service management, Unified Communication & Collaboration, Teams Telephony)

Experience in Microsoft Team Voice integration and design of complicated Enterprise Voice Solutions

Reliable background for engineering and architectural design of Unified Communications with a focus on Microsoft Teams and Teams PSTN configurations.

Knowledge about various PBXs including but not limited to Avaya, Cisco, Session Border Controllers & Media Gateways SIP trunks (Centralized, Local)

Deep understanding of MS Teams core services, features, and feature management

Robust domain knowledge in unified communications MS Skype for Business and MS Teams

Reasonable knowledge of VoIP protocols such as SIP, H323, MGCP, RTP, Codecs knowledge and trouble-shoot experience

Experience producing business relevant presentations and technical oriented writing is required.

Excellent communications and interpersonal and presentation.

Shown project leadership experience.

Degree holder in IT / Computer Science or related field.

Other Benefits

Flexible working hours (4+1)

Work-life balanced environment!

Provide annual leave and birthday leave

Coverage for medical insurance

Provide equal opportunity to all!

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Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements