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This job is a Contact Centre Advisor for AIA in Hong Kong. You might like this job because you’ll help customers with their insurance questions and complaints, while empowering them to live healthier lives and improving service quality every day.
Undisclosed
Cyberjaya, MY-AIA Shared Services Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for handling customer inquires via telephone, email, or online platformJob Responsibilities:
Handles customer enquiries and complaints regarding all activities in insurance policy operation process such as Underwriting, Policy Owner Service, and Claims (PA approval, case assessment, appointment booking).
Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls, email or live chat for the Hong Kong market.
Reports problems, potential crisis and complaint to supervisor for service improvement.
Makes outbound call to customers for follow-up cases.
Executes empowerment guidelines.
Provides advice to Customer Service Representatives (CSR) on handling customer enquiries.
Documents call activities in system.
Documents follow up items in log sheet or send email to AIA Hong Kong Business partners and Panel strategic partners.
Works closely with AIA Hong Kong Business Partners and Panel strategic partners to resolve the complaints and uncertain issues.
Provide cross support to other functions whenever necessary.
Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
Meet and exceed quality goals, compliance regulations and productivity targets.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
