AI-generated summary
beta
This job is about ensuring quality in telemarketing call handling by providing feedback and recommendations for improvement. You might like this job because it offers career growth opportunities and a chance to shape the future of AIA.
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Full-Time
few days ago
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
To objectively assess and provide constructive feedback on the quality of call handling skills of Executive – Telemarketing (TSR) according to preset criteria.2. To meet specific KPI measurements & to ensure all sales calls will be reviewed within standards set TAT.
3. To provide feedback to QA Team Leader or QA Manager on strengths and weaknesses on TSR’s call handling performance and to recommend ways to continuously uplift the performance.
4. Communicate and report regularly to QA Team Leaders or QA Manager on areas to improve quality.
5. To ensure accurate and timely submission of evaluation and feedback.
6. Performs other responsibilities and duties periodically assigned by QA Team Leader or QA Manager in order to meet operational and/or other requirements.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
AIA Malaysia (Insurance)
Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: AIA Careers Page