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This job is about resolving end-user IT service requests. You might like this job because you'll be part of creating healthier digital experiences.
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
Responsible for the resolution of end-user computing IT related service requests. The Engineer investigates diagnoses & resolves the service requests. The engineer was also responsible to track and monitor the task assign to the team on the incident and request to ensure the TAT can be meet. Depending on the nature of an individual request, the Technical Support Engineer works independently or in co-operation with subject matter experts within IT or vendor teams.End User
- Investigate, diagnose & resolution of service requests. Troubleshoots PC software and hardware failures
- Handling service requests - Move, Add, Change of hardware & software
- Ensure that hardware & software are installed according to ING Standard Policy & Guidelines
- Monitor the status and the progress of the assigned requests. Ensure service requests are resolved within SLA
- Closure of service requests in Service Desk
- Technical support for PCs.
- Troubleshoot & resolve problems encountered by the agents
- Support for Blackberry. iPhone & iPad for specific Staffs.
Desktop incident and Request Management
- Assist the Desktop Manager to monitor and track the day to day operation of the service requests and incident to ensure service requests are attended according to SLA.
- Assist and provide guidance to the team mate to resolved issues and problem as well.
Project execution
- Performing desktop software migration and upgrade (XP to window 7, McAfee safeboot, etc).
Security Management
- Patch deployment. Ensure that PCs/notebooks have up-to-date patches. Manual deployment of patch for those failed to patch equipment
- Maintain an asset inventory list for the floors/branches under his supervision. Any administration for desktop and printer. (Purchasing and assessment)
- Antivirus for the desktop was up-to-date.
Desktop OS was according to the company security standard.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
AIA Malaysia (Insurance)
Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: AIA Careers Page