AI-generated summary
- Operate Windows platform on Azure: 24/7 service management, incident/RCA, automation and performance tuning
- Join AIA Digital+, the tech hub helping millions across Asia-Pacific
- Own modernization and governance, shape cloud at scale!
Undisclosed
Kuala Lumpur, AIA Digital+ Malaysia, Kuala Lumpur
Full-Time
Job Description
Are you ready to shape a better tomorrow?
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.
If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.
If you want to shape a brighter future at AIA Digital+, please read on.
About the Role
The Manager of Cloud Operations (Windows) is responsible for leading the delivery and continuous improvement of Windows-based platform services across AIA business units, leveraging AIA’s enterprise cloud platform, primarily on Microsoft Azure.This role drives operational excellence across day-to-day service operations, including incident, change, request, and problem management, ensuring platform reliability, scalability, and resilience. It focuses on the design, optimization, and governance of Windows platform services through advanced administration, automation, and performance tuning.
The role also contributes to workload modernization initiatives by promoting best practices, guiding platform and infrastructure design decisions, and enhancing platform capabilities in alignment with enterprise standards.
- Lead Windows platform operations, ensuring availability, scalability, and resilience
- Drive day-to-day service management, including 24/7 support, ensuring service stability
- Lead incident resolution and RCA, implementing preventive and automated solutions
- Provide advisory on Windows platform adoption, guiding infrastructure and platform design
- Drive workload modernization advisory, recommending cloud-based infrastructure and platform patterns
- Enable onboarding to Windows platform services, ensuring platform readiness and alignment with enterprise standards
- Define and enforce governance, standards, and security controls across Windows environments
- Drive automation, configuration management, and observability, improving efficiency and performance
- Provide technical leadership, supporting collaboration, knowledge sharing, and continuous platform improvement
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
