Manager - NZ Operations (Policy Owner Services)
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This job is as a Manager for NZ Operations at AIA, overseeing team performance and driving excellence in the Life Insurance industry. You might like this job because it offers the opportunity to lead, develop talent, and drive operational efficiency.
Undisclosed
Cyberjaya, MY-AIA Shared Services Malaysia
Full-Time
few days ago
Job Description
FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
Responsible for the overall performance of the NZ Operations portfolios and contribute to making AIA Shared Services the undisputed benchmark in the industry, while ensuring the team in meeting the stipulated TAT and quality expectations.Ensure team processes all policy change requests received as per stipulated requirements.
To monitor the productivity and workflow of team members to ensure team operating efficiency.
Ensure that team member is competent to meet the service benchmarks & accountable for team quality, turnaround time and productivity
Recruit, train and develop team members to achieve highest potential, including identify, groom successor(s) and to drive 100% participation in team engagement.
Complete Management Reporting within agreed timeline & produce management reports for management information.
To drive a culture of meritocracy consistently within the team.
Strengthen & manage working relationship with all stakeholders.
To drive team engagements and develop strategies to continuously improve team performance
Ability to drive and implement different initiatives within the team.
Performs other responsibilities and duties periodically assigned by superior to meet operational and/or other requirements.
Job Requirements :
Minimum 7 to 8 years working experience with 4-5 years in Life Insurance industry exposure
Minimum 4 years in supervisory level experience
Strong team management
Strong problem-solving skill and data analytical skills
Effective communications skills
Proficient in written and spoken English
Proficient in Microsoft Office tools
Must be willing to follow/observe said geographical country’s working hours and public holidays.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
General Product Management, HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management
Company Profile
AIA Malaysia (Insurance)
Do you believe in helping shape a better, more sustainable future?
As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Source: AIA Careers Page