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This job is about processing various insurance claims to help people recover financially. You might like this job because you’ll analyze complex cases, negotiate settlements, and support your team while contributing to a healthier community.
Undisclosed
Kuala Lumpur, MY-AIA Malaysia, Kuala Lumpur
Full-Time
1 week ago
Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Processing of Third-Party Property Damage, Third Party Knock-for-Knock (Cost of Repair) and Own Damage (OD) & Own Damage Knock-for-Knock (ODKFK) claims to ensure compliance with BNM and regulatory bodies.Roles and Responsibilities:
- Process Own Damage (OD), Third-Party Property Damage (TPPD), and Non-Motor (NM) claims.
- Assess, negotiate, and approve settlement of claims within delegated authority limits.
- Review and validate complex claims before submission for higher-level approval.
- Ensure claims are processed in accordance with Standard Operating Procedures (SOPs) and regulatory guidelines.
- Monitor adherence to SOPs and escalate any compliance or operational issues to the supervisor.
- Update No Claim Bonus (NCB) promptly based on claim scenarios and police investigation results.
- Conduct annual reviews of outstanding claim files to ensure accuracy and compliance.
- Manage claims to ensure processing within agreed Turnaround Time (TAT).
- Attend to inquiries from agents and customers in a timely and professional manner.
- Perform other responsibilities and duties as periodically assigned by the supervisor to meet operational and organizational requirements.
- Provide guidance and support to junior team members on claim assessment and processing.
Minimum Job Requirements:
- Diploma or Degree in any discipline. Non-degree holders with strong relevant experience are encouraged to apply.
- Minimum 2 years of experience in Motor or PA claims processing.
- Proficient in claims systems such as Merimen and POLA.
- Strong communication skills—both written and verbal.
- Detail-oriented, analytical, and customer-focused.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Job Requirements
Company Benefits
Wellbeing support
We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.
Opportunities for career growth
With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.
Diverse team culture
It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
0 - 10 Years of Experience
Company Profile
