Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Training and Guidance

• Develop training and other reference material to support end user adoption and usage

• Facilitate periodic training for relevant new joiners and key system users

• Be key point of contact for general end user system queries

System Support – Change Management

• Document business requirements for change requests

• Review all proposed change requests for business impact and benefit

• Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance

• Be key point of contact for IT throughout review and development of all change requests

• Work with Head Office to prioritise all approved changes based on business demand

• Communicate system changes to business unit and group functions and facilitate training where needed

• Lead consultation processes as required for material changes

• Prepare UAT plan

• Complete end to end testing for approved change requests

• Develop/update training material for approved changes

• Execute training as required for approved change requests

System Support - System Problems/Application Errors

• As required by IT, support incident review to clarify current expected behavior

• Be key point of contact for any third-party contractor involved in incident resolution

• As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies

• Complete testing of fixes prior to production deployment

• Analyze incident trends and root causes regularly and propose system enhancement if any

• Ensure fixes are tracked and followed up until successful remediation and deployment

System Support – Service Requests/Other Requirements

• Be business approver for system user access

• Be key point of contact to IT support to resolve Service Request queries

• Facilitate weekly governance forums to review all open items related to system performance/maintenance

• Be key point of contact for BU and group functions on all business-related system queries

• On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

System Support – General Requirements

• Develop Annual Maintenance Calendar with IT support team

• Develop SOW as required with any required third parties

• Complete Annual User Recertification

• Complete Disaster Recovery Drills as required

• Lead End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)

• Complete annual Third-Party Security Assessment and other associated vendor assessments/checks

• Annual BAU price negotiation

• Billing and invoice reconciliation

Job Requirements :

• Minimum of 5 years’ experience in Risk and Compliance , preferably but not mandatorily in the in the life insurance industry

• In-depth knowledge of system development lifecycle

• Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills

• Fluent in spoken and written English with ability to present articulately

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements