Job Description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Roles & Responsibilities

• Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and other HR applications
• Ensure resolution time meeting SLA target.
• Self-discipline and good deliverables to promote accountability and trust at work.
• Perform system configuration and customization.
• Monitor system notification (errors) and take appropriate actions.
• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
• Participate in regional project activities with HRIT focus.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
• Collaborate with stakeholders to gather requirements.
• Manage S1 issue escalation with relevant parties effectively.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned

Communication Requirements

Internal:

• Works with all HRIT members to ensure the work meets users’ requirement.
• Liaises with necessary AIA colleagues outside HRIT to ensure delivery of the functional work as required.

External:

• Escalate and work with vendor for HRIT issues including report system issues, raise service request for changing system parameters, files, and customization.

.

Minimum Job Requirement

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• Good understanding of how system works.
• Possess knowledge of application developments methodologies or system configurations
• 1 to 3 years’ relevant experience in regional solution/system support.
• Has exposure in at least 2 Workday modules. Experience with HCM Workday module is a plus.
• Familiar with ITSM tool (ServiceNow) is advantage
• Practical experience with HR processes and practices.

Special skills

• SLA familiarity and performance driven work culture.
• Good problem solving and analytical skills.
• Good communication and presentation skills.
• A good team player
• Consistent and proactive in BAU operations and deliverables

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements