Job Description

Innovate and shape what comes next.

At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

• Lead business analysis activities by engaging stakeholders to elicit, analyse and document business, functional and non-functional requirements, user stories, process flows and solution specifications.

• Provide solution recommendations by assessing business needs, identifying gaps and opportunities, and supporting decision-making to improve operational efficiency, controls and customer outcomes.

• Manage requirement delivery and validation across project and enhancement lifecycles, ensuring quality, completeness, traceability and stakeholder alignment.

• Coordinate and perform User Acceptance Testing (UAT) activities including test preparation, execution, defect management, business validation and sign-off support to ensure solutions meet business expectations.

• Support implementation readiness and post-production activities through deployment planning, user readiness, knowledge transfer, post-implementation validation and production issue resolution.

• Apply insurance domain, business process and system expertise to enhance solution quality, strengthen business validation and deliver effective outcomes.

• Provide mentoring and delivery leadership by reviewing deliverables, guiding junior team members, supporting work prioritisation and contributing to continuous improvement of BA, UAT and documentation practices.

• Drive digital transformation and AI adoption by leveraging approved AI and digital tools to improve productivity, delivery quality, process efficiency and stakeholder engagement while ensuring responsible use of AI-generated outputs.

Requirements

• Degree Holder in Business IT, Computer Science or a related discipline. 

• Minimum 1-2 years of experience in requirement gathering and 3 years of experience in testing.

• Candidates with QA or Testing experience only are welcomed to apply.

• Mandarin speaking is preferred, but not required, to support Mandarin speaking stakeholders.

• Candidates with 1 to 2 years working experience in life insurance operations and business analysis, and with knowledge in both operation and system areas are preferred.

• Meticulous and able to manage priorities to meet deadlines. 

• Good verbal and written communication skills and good interpersonal skills. 

• Positive attitude, determination to succeed, willingness to share and learn. 

• Ability to work under pressure with minimal guidance and is a team player. 

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements