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Specialist - Insurance Policy Member Maintenance (HK Region)

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This job is about managing insurance policies for clients in Hong Kong. You might like this job because you’ll help people navigate their insurance needs and improve processes, making lives better while working with a supportive team.

Undisclosed

2 Locations, Kuala Lumpur

Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

1) Core Responsibilities

  • To process member enrolment for all customized policies.

  • This includes member enrolment, termination and change with quality checking.

  • To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.

  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

2) Administrative Procedure Review

  • Assist in reviewing necessary documents and review procedures to enhance controls and efficiency

  • On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures

  • Work as a module owner and lead projects where necessary.

3) Other ad hoc task

  • Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.


Job Requirements


Company Benefits

Wellbeing support

We offer a range of wellbeing tools and programmes to help you think well, feel well, plan well and live well.

Opportunities for career growth

With our diverse up-skilling, mentorship, job mobility and career experiences, we will help shape your career, your way.

Diverse team culture

It's our differences that make us better together. We empower you to be your best and make a difference in your own unique ways.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

AIA Malaysia (Insurance)-logo-image

AIA Malaysia (Insurance)

Do you believe in helping shape a better, more sustainable future? As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Source: AIA Careers Page