Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Roles and Responsibilities:

TPRM and TPM System (TPMS) Process Operational Support, Advisory & Change Management

• Provide first‑line support to Contract Owners, Business Approvers, Risk Functional Assessors, and Procurement Operations Support (GFS) on TPRM and TPMS‑related enquiries.
• Maintain and continuously improve the TPMS User Guide to ensure clarity, usability, and alignment with updated requirements and processes.
• Lead coordination and UAT activities for system enhancements, including preparing test scripts, conducting scenario testing, documenting defects, and communicating rollout updates to AIAMY stakeholders.
• Support the execution of other TPRM deliverables and activities as assigned.

Monitoring, Reporting & Analytics

• Prepare periodic and ad‑hoc TPRM reports, including Operational Risk Committee (ORC) updates, risk‑flag dashboards, TPM overdue status, and other management reporting requirements.
• Perform quarterly monitoring of expired annual assessments and contract‑expired TPM records, including follow through of remediation actions in line with Group KRI requirements.
• Support regulatory and internal audit reviews by retrieving documentation, updating tracking logs, and preparing required evidence.
• Conduct basic data analysis to identify trends, process compliance gaps/ issues, and improvement opportunities.

Stakeholder Engagement & Continuous Improvement

• Develop training materials and deliver periodic awareness, training, or refresher sessions to AIAMY stakeholders, using channels such as email broadcasts, eLearning courses, or physical classroom sessions, to reinforce understanding of TPRM processes and requirements.
• Identify gaps and assist in the development, enhancement, and implementation of TP risk management policies, controls, procedures, and associated documentation.
• Recommend operational improvements based on stakeholder feedback, regulatory changes, system issues, or observed inefficiencies to strengthen TPRM.
• Maintain proper documentation, audit trails, and version control for TPRM Standards, Frameworks, processes, and key decisions.

Minimum Job Requirements:

• Bachelor’s Degree in Risk Management, Business, or other related field. 
• 4–6 years’ experience in third‑party risk management/ governance, procurement, compliance, audit, or relevant disciplines. 
• Strong analytical, problem‑solving, and risk‑awareness capabilities. 
• Proficiency in Microsoft Excel (including Power Pivot), PowerPoint, and data interpretation; Power BI proficiency is an added advantage. 
• Strong communication and stakeholder management skills. 
• Highly organized, detail‑oriented, and able to manage multiple deadlines. 
• Ability to work independently with strong accountability for deliverables. 
• Experience in financial services or other regulated industries would be an advantage.
• Knowledge on AI and/ or data would be an advantage.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Requirements