Job Description

Are you an experienced Digital Account Servicing with a strong business acumen and good understanding of digital, social and new technology? You will be responsible for managing existing clients and developing new business for an A.I-powered Unified Messaging platform (across Facebook Messenger, WhatsApp, Instagram, LINE etc).

This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences and wants to take the next step in their career in a fast-growing high tech A.I Company, focusing in Business Messaging solution, Marketing automation and Chat Commerce.

Responsibilities

• Deliver proactive account management by providing business solutions to clients.
• Identify cross sell and upsell opportunities to existing clients, as well as creating strategies to win new clients.
• Fully understand the clients business objectives and make commercial proposals with input from other relevant teams and achieve order completion by negotiation and deal closing tactics.
• Present products and services to clients and prospects.
• Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.
• Define project scopes, deliverables, timelines, and milestones, ensuring seamless execution and stakeholder alignment.
• Manage a range of social messaging marketing campaigns and chat commerce projects for clients.
• Analyse performance and provide strategy to optimise user interactivity, engagement, conversion and ROI with a focus on commercial results.

Job Requirements

Job Requirements

• A proven track record in at least one other significant career role with client facing experience for handling digital account activities and/or business development
• High level of presentation skills and confidently able to present materials for sales meetings with ability to identify opportunities and progress discussions
• Familiar with customer purchase journey and understanding of user experience will be a plus
• Experience in Marketing Automation/ e-Commerce/ Digital Marketing or Social Media Agency will be a plus

Skills