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This job is an Assistant Manager for Fly Beyond, where you'll lead a team to keep clients happy while managing digital campaigns. You might like this job because it involves building partnerships and boosting customer satisfaction in a fast-paced environment!
Undisclosed
Kuala Lumpur, Kuala Lumpur
Full-Time
1 week ago
Job Description
Job Description
Job Description
Accountable for client satisfaction for building/ leading a high-performance client management team to make it happen.
Functional Responsibility
Provide ongoing strategic account vision, strategy & resources for technology, process and digital reporting/insights.
Plan budgets and activities for account management in the company.
Ensure campaign delivery on the client's requirements, with respect to our offerings.
Manage the acct. mgmt. team and collaborate with the technical team members, partners and resources for flawless digital media campaign execution.
Lead the client QBRs (quarterly business reviews) to ensure client satisfaction and growth.
Function as a point of escalation and a problem solver to internal account teams and clients.
Set up operational processes related to account mgmt. and client delivery.
Role Responsibility
Lead overall team and deliver performance for Fly beyond LOB.
Initiate strategic partnership with local airlines to strengthen business competitiveness.
Engage closely with local tourism board.
Network with local ticketing agents for business opportunities and ticketing services.
Coordinate locally and regionally for all enquiries.
Support marketing team on promotional activities and pricing.
Responsible for local administration.
Conducting ticketing reporting and submit for Finance and partners.
Requirements
Experienced in managing large customers and ability to handle challenging issues.
Skilled at ensuring customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships.
Understands the competition; aware of how strategies and tactics work in the market.
Meet KPI on timely resolution of operational issues.
Regular operational reporting and to achieve targets set by Management.
Ensure good relations and communications with team members, customers, ground/network operations and other stakeholders of the Company.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience