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This job is for an Assistant Manager in Refunds. You’ll lead a team processing refunds quickly and accurately, ensure compliance with regulations, and help improve our processes. You might like this job because it combines teamwork with problem-solving!
Undisclosed
Sepang, Kuala Lumpur
Job Description
Job Description
1. Refund Processing & Oversight
Supervise and assist the refund team in processing refund requests accurately and promptly.
Verify refund eligibility based on company policies and customer agreements.
Ensure refunds are processed via correct payment methods (credit card, bank transfer, store credit, etc.).
2. Team Management
Train, mentor, and evaluate refund specialists.
Assign tasks and monitor team productivity to meet deadlines.
Address and resolve escalated customer or staff concerns.
3. Compliance & Reporting
Ensure compliance with financial regulations.
Maintain records of refund transactions for audits and reconciliation.
Prepare reports on refund trends, disputes, and processing times for management.
4. Process Improvement
Identify inefficiencies in the refund process and propose solutions.
Collaborate with IT or finance teams to automate/streamline workflows.
Update refund policies in line with industry best practices.
5. Customer Communication
Handle complex refund disputes and negotiate resolutions.
Liaise with accounting, customer service, and third-party vendors (e.g., payment processors).
Respond to customer inquiries regarding refund statuses.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience