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- Run Driver Centre daily: handle enquiries, support cases, onboarding, docs, JoyClass attendance and walk-ins.
- Join a diverse, equal-opportunity airline team.
- Own Ops-tech projects to improve processes, training and driver engagement!
Undisclosed
Puchong, Kuala Lumpur
Full-Time
Job Description
Job Description
Key Responsibilities
· Manage daily Driver Centre operations.
· Monitor driver enquiries and support cases.
· Coordinate driver onboarding and documentation.
· Monitor JoyClass training execution and attendance.
· Support training-related driver enquiries.
· Coordinate with Operations for training logistics.
· Contact drivers and follow up on JoyClass training attendance, document submissions, and operational requirements.
· Manage driver communications across official channels.
· Support driver engagement activities and operational campaigns.
· Handle driver walk-in support cases.
Operational Responsibilities
· Review driver support cases and identify root causes.
· Review JoyClass attendance and training effectiveness.
· Coordinate Driver Centre activities and execution.
· Work closely with Operations and cross-functional teams to support driver needs.
· Track operational issues and service delays.
· Identify recurring training and operational issues.
· Assist the technical team with user acceptance testing (UAT), beta testing, and issue validation.
· Support driver compliance and policy implementation.
Performance & Reporting
· Improve Driver Centre processes and service quality.
· Improve training readiness and driver support processes.
· Monitor driver retention and engagement initiatives.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience