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This job is about building strong relationships with customers at RedBox Logistics. You might like this job because you'll negotiate contracts, solve problems, and work closely with various teams to keep customers happy and grow the business!
Undisclosed
Sepang, Kuala Lumpur
Full-Time
1 week ago
Job Description
Job Description
Managed and execute long term strategic business relationships between customers and RedBox Logistics.
Assist in negotiation of contracts with customers and monitor service level agreement with performance indicators.
Ensure continuous regular reviews and checking on service level performance to sustain customer satisfaction and ensure contract continuity.
Manage communications between customers and internal teams.
Work closely with Operations team on customer complaint resolutions for operational related issues.
Assist to monitor and ensure billing is done timely and accurately and invoices are submitted timely.
Prepared reports on account progress and ensure all reports are being submitted on timely manner with accurate data analysis and recommendations for improvements
Collaborate with Sales & Marketing team to maximize profit by up-selling or cross-selling
Fulfill customers’ needs and deliverables according to proposed timelines
Analyse and checking clients’ data to provide customer relationship management.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
General Product Management, General Sales, Telesales / Telemarketing