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This job is all about helping partners join our company smoothly! You might like this job because you'll develop onboarding processes, work with various teams, and solve issues to keep partners happy. Teamwork and problem-solving are key!
Undisclosed
Full-Time
few days ago
Job Description
Job Description
Key Responsibilities
Onboarding Process Development & Execution:
Preparing customized partner integration documentation tailored to each partner's needs
Involve in calls to introduce the partners to the company systems & processes
and propose a relevant solution in terms of the integration.Overseeing the collection and verification of required partner and internal documents (legal agreements, termsheet, etc.).
Internal Collaboration:
Work closely with cross-functional teams (commercial and tech) to ensure
seamless partner onboarding.Coordinating with relevant departments to address partner queries and resolve issues promptly.
Monitoring and Servicing:
Execute monthly reconciliation (if necessary), validate monthly invoices, and
investigate any monthly points fulfillment issues.Handling email escalations from partners on any system or points-related
issues and providing solutions.Campaign/Ad hoc Points fulfillment
Development of process and procedures
Creating/updating the current/new process and procedures from time to time following any changes.
Additional Responsibilities
Product/Voucher Setup
Assisting in the product/voucher setup in our VMS system
Internal Campaign Points Fulfilment
Assisting in manual points fulfillment for campaigns run by various departments (commercial, marketing, etc)
Member Escalation Emails
Manage inbound emails to identify and address customer needs, providing relevant answers to questions.
Undertake any other duties assigned by Management from time to time
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Job Specialisation
Customer Service, General Product Management, IT Product Management