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This job is for an intern at Ikhlas.com Travel & Umrah SDN BHD. You might like this job because it offers hands-on experience in e-commerce sales, customer service, and Umrah operations. Fast-paced, diverse, and collaborative environment. Opportunity for growth.
Undisclosed
Ampang
Internship
few days ago
Job Description
We are looking for an enthusiastic and motivated intern to join our Umrah team at Ikhlas.com
Travel & Umrah SDN BHD. This internship offers a unique opportunity to gain hands-on
experience and develop practical skills that will be valuable for your career.
Responsibility :
● Manage and execute the sales activities target given by the company across various
e-commerce platforms. (Facebook ads, Social media, and etc)
● Response to online enquiries and engage with the customer promptly and professionally
● Build and maintain strong relationships with customers through online interaction.
● Provide excellent customer service, resolving issues and offer products.
● Meet and exceed individual and team target (KPI)
● Track and report for sales performance and identifiers for improvement
● Update industry market trend and competitors activities
● Understand the company products to have the product knowledge and to service the
customer with efficiency
● Contribute development and execution on online strategy
● Identify new opportunity for growth and propose innovative and sales initiative
● To have product knowledge mass development of series operation.
● Coordinate and manage all aspects of Umrah operations including transportation, accommodation, and itinerary planning.
● Ensure compliance with all regulatory requirements and guidelines related to Umrah operations
● Manage Umrah Course Online/Offline coordinate with other departments or partners.
● Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
● Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
● Prepare and distribute necessary documentation and materials to pilgrims.
● Monitor and evaluate the quality of services provided and implement improvements as necessary.
● Assist in emergencies or unforeseen circumstances from team
Mutawwif, haramain and customers that may arise during Umrah journey.
● Conduct training sessions for staff and ensure they are well-prepared to assist pilgrims effectively.
● Other tasks as assigned.
Your KPIs :
● Ability to achieve high numbers of conversion from potential customer to paying
customer
● The ability to reach good customer satisfaction service by giving out the needed
information and good engagement with the customer
● Average time of leads time response
● Capacity to handle uncertainty and ambiguity, and a fast paced work environment
● Ability to prioritize work based on strategic importance and level of impact on business
Skill Required :
● Eager to work in a small team and fast paced environment
● Excellent in microsoft software
● A good listener with strong communication skills
● Excellent ability of cross-functional communication
● Good engagement with the customer
● Always be ready to handle all types of challenges/customer
● Fast learner on the product knowledge
● Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)
● A start up attitude, highly collaborative with the team
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
The company invests in its employees through training programs, workshops, and skill development initiatives.
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Last active - few hours ago
#NoExperienceNeeded
Management Trainee, Others, Talent Acquisition / Recruitment
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