Job Description

Job Description

We are excited to offer an internship opportunity for passionate, motivated individuals ready to gain hands-on experience and grow their skills in a dynamic IT environment.

Functional Responsibility

• Support daily operational.

• Elevate incident ticket and trigger the management escalation within stated guidelines.

• Ensuring assigned task is effectively executed in timely manner.

• Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.

Role Responsibility

• Make sure smooth running of daily operation.

• Provide IT operational support and guidance to user.

• Work in compliance with company policies and standard operation procedures.

Functional Duties

• Manage equipment store and make sure equipment are properly arranged.

• Execute deployment and setup of equipment.

• Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner. 

• Make sure ticket assigned are follow up and service/problem resolved within SLA.

• Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.

• Responsible on tools are in good condition.

• Ensure improvement plan are fully execute.

• Require travel and relocate to other place to full fill the company operational need.

• Execute Ad-hoc task given by superior

Role Duties

• Giving guide/resolution to user who facing difficulties on carry work.

• Ensure every work are compliance to company SOP and/or Work Instruction.

• Rapidly establishing a good working relationship with other team/professionals.

• Participate in knowledge base contribution and SOP.

• Participate into improvement plan.

Requirement

• Currently pursuing a degree or diploma in Computer Science, Information Technology, or a related field.

• Strong technical foundation with good analytical and problem-solving abilities.

• Highly detail-oriented, organized, and proactive.

• Able to work independently, manage tasks effectively, and perform under pressure.

• A strong desire to learn, grow, and build a career in IT support and operations.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. 

GET TO KNOW AIRASIA:

AirAsia has been the World's Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard. 

Job Requirements