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This job is an internship focusing on improving operations in the travel industry. You might like this job because you’ll work on real tasks, improve processes, and collaborate with teams while using tools like Google Sheets to make things run smoother!
Undisclosed
Kuala Lumpur, Kuala Lumpur
Job Description
Job Description
As an Intern, Ops Excellence (Stays), you’ll support the team in enhancing operational efficiency and customer satisfaction within the Hotels & SNAP (Stays) business. You’ll be involved in both hands-on operational tasks and process improvement projects, including automation, data management, and performance reporting.
This role suits someone who enjoys solving problems, working with data, and keeping operations running smoothly in a fast-paced travel environment.
Key Responsibilities
Handle day-to-day operational tasks, including case follow-ups, guest and supplier coordination, and data updates.
Support process improvement and workflow automation using Google Sheets, BigQuery, and Apps Script.
Basic understanding of HTML/CSS to design and structure dynamic outputs such as emails, reports, and dashboards.
Maintain trackers and dashboards to ensure data accuracy and timely updates.
Collaborate with internal teams to resolve issues efficiently.
Identify gaps or inefficiencies in processes and suggest practical improvements.
Required Skills
Proficiency in Google Workspace (Sheets, Docs, Slides).
Strong organization and task management abilities to meet tight deadlines.
Good communication skills (written and verbal).
Adaptability and willingness to learn in a dynamic environment.
Ability to learn quickly and apply scripting/coding knowledge to operational tasks.
Good-to-Have Skills
Fair understanding of SQL and BigQuery (querying and filtering data).
Experience or interest in Google Apps Script or JavaScript for workflow automation.
Familiarity with HTML/CSS.
Analytical thinking with attention to detail.
Qualifications
Currently pursuing a degree or equivalent qualification.
Willing to be based at RedStation (KL Sentral).
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded