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This job is for a Project Manager focusing on enhancing airline services like baggage and seat selection. You might like this job because it combines creativity with strategy to improve customer experiences while boosting revenue!
Undisclosed
Sepang, Kuala Lumpur
Job Description
Job Description
Location: RedQ
Department: Aviation Commercial, Ancillary
Entity: AAAMS
Status (Full time/part time/contract): Full Time
About The Role
We are seeking a strategic and results driven Ancillary Project Manager to lead the development, implementation, and optimization of ancillary revenue initiatives across our airline’s portfolio. This role is pivotal in enhancing the customer experience while driving incremental revenue through products such as baggage, seat selection, onboard services, and other ancillary offerings.
Key Responsibilities
Project Management: Oversee the end to end delivery of ancillary product initiatives, from ideation and planning to launch and post-implementation review.
Cross-Functional Collaboration: Partner with Commercial, Airline ICT, the MOVE team, Ground Operations, Finance, and other key internal and external stakeholders to ensure seamless execution of ancillary initiatives.
Product Development: Identify and develop new ancillary opportunities based on market trends, customer insights, and competitive benchmarking.
Performance Tracking: Monitor key deliverables, conduct post launch analyses, and continuously optimize offerings to increase product take up rates and customer satisfaction.
Vendor Management: Manage relationships with external partners and suppliers, oversee integrations, and ensure service quality and compliance.
Compliance & Risk: Ensure all ancillary initiatives adhere to aviation regulations, data privacy laws, and internal governance standards.
Reporting & Insights: Conduct performance analysis across business units, identify root causes, and recommend mitigation plans.
Translate data outputs into strategic insights and effectively communicate findings to stakeholders.
Qualifications & Skills
Bachelor’s Degree in Business, Aviation, or a related field (MBA preferred).
Minimum 5 years of experience in the airline, travel, or e-commerce industries, with a focus on ancillary revenue, product, or project management.
Strong project management skills. PMP or Agile certification is a plus.
Analytical mindset with proficiency in data tools such as Google Excel, Google Sheet and other relevant platforms.
Excellent communication and stakeholder management abilities.
Passion for aviation and customer centric innovation.
High energy, self-motivation, and the ability to thrive in a fast-paced environment.
Strong strategic problem solving skills, with a proactive approach to driving action and project ownership.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience