MY

We’ve expanded Job Specialisations and moved your selections to the new list.
Please check your Work Experience and Job Preferences for accuracy.
Thank you!

Beware of fraud! Hiredly never asks job seekers for payments. Report suspicious activity to hello@hiredly.com

ashley-avatar-image

AI-generated summary

beta

This job is for a Sales Officer at AirAsia. You might like this job because you get to upsell products to customers, generate repeat sales, and represent the AirAsia brand while providing quality customer service.

Undisclosed

Kota Kinabalu, Kuala Lumpur

company-first-image-media-section
company-image-1-media-section
company-image-2-media-section
company-image-3-media-section

Job Description



Job Description

  • Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment.

  • Contacting potential or existing customers to inform them about a product or service using
    scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.

  • Gathering and documenting customer information, payment methods, purchases, and reactions to products.

  • Listening to the customers' needs to generate repeat sales.

  • To compile daily, weekly and monthly Sales Officer sales reports for management.

  • Maintain outlet cleanliness at minimum requirement of service level.

  • Maintain and be the face of AirAsia to carry the brand in the assigned outlet.
     

Functional Duties:

  • Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally.

  • Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates
    products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products.

  • Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record
    customer interactions or support transactions.

  • Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales.

  • Participate in training and development activities.

  • Other duties as assigned.


Requirement:

  • Able to work on shift rotation including weekends & public holidays.

  • Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented

  • Should have a positive attitude and excellent customer service ethic

  • Always remain calm and professional under pressure and always treat clients with respect


We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.


Job Requirements


Company Benefits

Comprehensive Benefits Package

The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.

Career Development Opportunities

The company invests in its employees through training programs, workshops, and skill development initiatives.

Dynamic Work Environment

The company is known for its innovative culture and encourages employees to bring creative ideas to the table.


Additional Info

Company Activity

Last active - few hours ago


Company Profile

AirAsia X-logo-image

AirAsia X

Now, that dream has sparked half a billion more dreams and will continue to do so through new experiences from Asean fast food and food deliveries to a network of gateways and getaways. Source: https://www.capitala.com/mission_vision.html

Get notified on similar new jobs!