AI-generated summary
beta
- Process refunds: validate, fix payment failures, reconcile & meet SLAs in Mandarin & English.
- Join a diverse team that treats you fairly.
- Liaise with banks & regional teams, ideal for grads; 6-month contract!
Undisclosed
Sepang, Kuala Lumpur
Full-Time
Job Description
Job Description
YOUR ROLE AS A:
We are looking for a detail-oriented and customer-focused Refund Payment Operations Executive to support daily refund processing and payment-related operations. The ideal candidate must be proficient in Mandarin and English to liaise with internal and external stakeholders, including banks and regional teams, while ensuring refunds are processed accurately and within agreed service levels.
WHAT YOU’LL CHAMPION:
- Process customer refund requests accurately and within SLA.
- Investigate and resolve refund-related issues, including payment failures and rejected transactions.
- Support reconciliation
WHO YOU ARE:
- Diploma or Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.
- Fresh graduates are encouraged to apply. Experience in payment operations, refunds, finance operations, or customer service is an added advantage.
- Fluent in Mandarin (spoken and written) and English. Ability to communicate in Bahasa Malaysia is an advantage.
- Strong analytical and problem-solving skills.
- Excellent attention to detail with high accuracy in data processing.
- Good communication
- Able to work independently and in a fast-paced environment.
- Proficient in Microsoft Excel and other Microsoft Office applications.
Available to work on a contract basis for 6 months
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience