AI-generated summary
beta
This job is all about managing refunds! You’ll track and process online and credit card refunds while working with banks. You might like this job because it requires sharp attention to detail and offers a chance to make a big impact on customer satisfaction.
Undisclosed
Sepang, Kuala Lumpur
Job Description
Job Description
The Reporting– Reporting is responsible for managing end-to-end refund reporting and processing activities. This includes handling online refunds, credit card refund reporting, manual refund tracking, and coordination with banks to ensure timely and accurate refund process. The role requires strong attention to detail, accuracy in reporting, and the ability to manage multiple refunds.
Key Responsibilities:
Handle end-to-end refund reporting, including online refunds, credit card transactions, and manual refund tracking.
Perform online refund processing through various bank portals.
Ensure all approved refund cases are posted in the Payment System on the same business day.
Process declines for rejected credit card transactions once confirmed by the bank.
Prepare and send Credit Card Refund Reports to the acquiring bank promptly.
Create and maintain manual refund reports for urgent or special cases as required.
Coordinate with banks to track refund status and update the corresponding details in the CSM
Maintain accurate records and ensure compliance with internal controls and reporting standards.
Qualifications & Skills:
Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
Proficiency in MS Excel and familiarity with payment systems or banking portals.
Strong analytical and reconciliation skills with attention to detail.
Good communication and coordination skills for working with internal teams and banking partners.
Ability to meet tight deadlines and handle confidential financial information responsibly.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
Job Requirements
Company Benefits
Comprehensive Benefits Package
The company offers various perks such as travel discounts, which include reduced rates for flights and access to e-coupon schemes.
Career Development Opportunities
The company invests in its employees through training programs, workshops, and skill development initiatives.
Dynamic Work Environment
The company is known for its innovative culture and encourages employees to bring creative ideas to the table.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience