Regional Data Centre Director, Southeast Asia

Airtrunk Malaysia Sdn. Bhd.

AI-generated summary

Run regional data centre ops: keep sites available, lead incidents, audits, vendor SLAs.
Work across Southeast Asia portfolio with ISO 27001, SOC1/2 accreditation.
Own OPEX/CAPEX, drive efficiency cases and be the regional escalation leader!

Undisclosed

Johor Bahru, Kuala Lumpur

Full-Time

Job Description

Reports and documents operational strategy improvements to ensure the highest level of availability and operational efficiency is achieved for the portfolio.

Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.

Provides support to the site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.

Develop strong relationships with customer operational management contacts.

Provides support to drive thorough root cause analysis and produce detailed reports for internal and external stakeholders.

In conjunction with the site teams responsible for contractual compliance, including SLA management, for 3rd party vendors including; FM Services, Smart Hands & Security vendors as well as any other 3rd party vendors (including soft services) engaged directly by AirTrunk.

Responsible for managing internal audits of standard operating procedures, sequence of operations and maintenance standards to guarantee compliance with AirTrunk and industry standards.

Oversees the local change management processes and other documentation required by law, e.g. SWMS, including review and approval of Method of Procedures (MOPs) to support the Facilities Managers.

Ensures adherence to security programs across the data centre portfolio.

In conjunction with the site teams responsible for ensuring the operating standards of the data centre supports various accreditation initiatives, including, but not limited to, ISO 27001, SOC1, SOC 2 etc. as may be required by AirTrunk.

Oversees data centre operations to maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety.

Responsible for OPEX/CAPEX budgeting, forecasting and reporting requirements.

Ensures data centre budgets stay within financial targets.

Ensures adherence to financial control procedures for the data centres.

Presents improvements that generate operational and financial efficiencies, including the development and presentation of the business case, to the wider Management team.

Prepares reporting of operational metrics, data and risks for Management oversight and control for both day-to-day reporting and long-term trend analysis.

Job Requirements

10years or more experience in a critical facilities environment is a must.

5years or more experience directly managing employees.

Procurement and contract negotiation experience.

Electrical or mechanical trade background not essential but highly desirable.

Leadership & Communication Skills – Ability to comprehend, analyse and interpret complex operational documents.

Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals.

Ability to deliver effective presentations on data centre operations to customers, peers and management.

Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.

Ability to manage with positive influence and motivate employees and customers to obtain desired levels of performance.

Ability to understand the need to place the team’s, company’s or customer’s goal over personal individual goals.

Strong quantitative and qualitative reasoning ability with experience in determining root causes, performance shortfalls and required corrective actions.

Experience managing CAPEX/OPEX budgets and variance analytics.

Proficiency in Microsoft Office package – Word, Excel, Outlook, Project & Visio.

Experience managing systems such as Customer Portals, BMS, Computerised Maintenance Management Systems.

All decisions must be made with an in-depth understanding and interpretation of Company policies and procedures, business practices and customer’s priorities to achieve effective results.

Company Benefits

Grow to new heights

AirTrunk is enabling our customers, business and the broader industry to grow at hyperscale; and we strive to help you grow in the same way.

Diversity &Inclusion

AirTrunk values diversity and creates an inclusive environment where everyone can bring their authentic selves and feel like they belong.

Electric atmosphere

AirTrunkers break new ground every day, so AirTrunk has created an electric atmosphere for you to work in, one that will help you thrive.

See your impact

We’ve created a place that amplifies your ideas so you can make a bigger impact than you ever thought possible.

Stay positively charged

AirTrunk and our customers are experiencing growth at this pace requires a level of energy and passion that only an AirTrunker can deliver.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial

HR Operations (Payroll, Admin, Office Management)

Key Account / Relationship Management

Company Profile

Airtrunk Malaysia Sdn. Bhd.

AirTrunk is an Asia-Pacific & Japan (APJ) technology company with a powerful purpose – to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Source: AirTrunk Site