Service Delivery Coordinator

Airtrunk Malaysia Sdn. Bhd.

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This job is all about being the go-to person for coordinating customer service activities and meetings. You might like this job because you’ll track progress, solve customer issues, and help onboard new clients—all while ensuring everything runs smoothly!

Undisclosed

Johor Bahru, Kuala Lumpur

Full-Time

Job Description

Facilitate and document customer and operations meetings, and ensure all actions are recorded.

Track progress and completion with action owners until completion.

Respond to customer queries and work requests promptly and diligently. Ensure ongoing issues are followed up, tracked and closed out.

Update and maintain trackers for customer-related auxiliary costs.

Prepare customer and operational reports, ensuring accuracy and timely delivery.

Draft customer supplemental service orders and proposals.

Raise purchase order (PO) requests for vendors.

Review customer contractual clauses to ensure compliance by the operations team.

Assist in customer audits, ensuring main stakeholders are available and necessary documentation is prepared and available.

Provide general administrative support required for the Service Delivery Team.

Assist in resolving defects and ad hoc items in the customer’s ancillary spaces (offices, storerooms, SOR, shredder rooms).

Ensure customer site interfacing documents and contact details are kept up to date.

Facilitate onboarding and training of new customers in AirTrunk's service management tools and operational processes.

Liaise with AirTrunk's Finance team to ensure customer purchase orders (POs) and invoices are accurate and processed in a timely manner.

Ensure customer security protocols (e.g. government security clearances) are strictly adhered too and process customer access requests within agreed timeframes.

Job Requirements

Ability to comprehend, analyse and interpret complex operational documents with attention to detail.

Ability to effectively respond to sensitive issues, complex inquiries or complaints from customers, peers and management.

Ability to understand that goals to be aligned to department and company goals.

Other Skills – Proficiency in Microsoft Office suite – Word, Excel, Outlook, Project & MS Visio.

Company Benefits

Grow to new heights

AirTrunk is enabling our customers, business and the broader industry to grow at hyperscale; and we strive to help you grow in the same way.

Diversity &Inclusion

AirTrunk values diversity and creates an inclusive environment where everyone can bring their authentic selves and feel like they belong.

Electric atmosphere

AirTrunkers break new ground every day, so AirTrunk has created an electric atmosphere for you to work in, one that will help you thrive.

See your impact

We’ve created a place that amplifies your ideas so you can make a bigger impact than you ever thought possible.

Stay positively charged

AirTrunk and our customers are experiencing growth at this pace requires a level of energy and passion that only an AirTrunker can deliver.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

Events Management

System & IT Helpdesk / Database Administrator

Company Profile

Airtrunk Malaysia Sdn. Bhd.

AirTrunk is an Asia-Pacific & Japan (APJ) technology company with a powerful purpose – to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Source: AirTrunk Site