Service Delivery Manager

Airtrunk Malaysia Sdn. Bhd.

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This job is all about making sure customers have a smooth experience with their data center setup. You might like this job because you get to coordinate projects, solve problems, and build strong relationships with clients and teams!

Undisclosed

Johor Bahru, Kuala Lumpur

Full-Time

Job Description

Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.

Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.

Participate in design reviews and project meetings.

Work with the design team and the Customer to ensure Customer requirements for fit- out of the data centre are met.

Project manage, in conjunction with the development team, fit-outs being delivered by AirTrunk on behalf of Customers; ensure all Customer expectations are met.

Work with the development team on programmes, obtaining design and budget approvals, conduct risk analysis, facilitate procurement and provide reporting throughout Customer fit-outs.

Coordinate Customer deliveries and installs of racks, servers, network equipment, etc.

Support Customer audits and inspections throughout the development and fit-out phases.

Provide ongoing BAU operational support to Customers, including preparation of Customer operational reporting, including SLA, security and other reporting as required by the Customer.

Conduct audits and inspections with and on behalf of Customers to ensure compliance and quality standards.

Work closely with the development and cost team to review and prepare budgets; negotiate costs and contracts with general contractors and equipment suppliers.

Maintain Customer project budgets and trackers, to ensure compliance with financial policies and Customer recoveries.

Deliver regular progress reports and status updates.

Respond promptly to Customer requests and needs and facilitate resolution.

Assist facilities management in managing Customer incidents and escalations.

Establish and maintain positive relationships and regular interaction with internal teams, external Customers and vendors through proactive communication and collaboration.

Schedule and coordinate ongoing Customer meetings and Customer events.

Support sales and pre-sales activities by assisting with meetings, documentation and proposal as required.

Job Requirements

You have a minimum of 5years overall experience with at least 2+years in Project Management or Service Delivery Management experience in a critical operating environment.

You are an excellent communicator who understands commercial and electrical/ mechanical technical concepts.

You are Customer-focused and will go above beyond to deliver for the Customer.

You have strong time management and organizational skills.

Ideally, you are Project Management (PMP) certified.

Ideally, you have data centre infrastructure fit-out delivery experience.

You can track and synthesize large amounts of data and prepare valuable reports and summaries to management and to Customers.

You are proficient in Microsoft SharePoint, Outlook, Word, Excel, PowerPoint and familiar with Visio, MS Project & Bluebeam.

You are willing to travel across APAC when required.

Company Benefits

Grow to new heights

AirTrunk is enabling our customers, business and the broader industry to grow at hyperscale; and we strive to help you grow in the same way.

Diversity &Inclusion

AirTrunk values diversity and creates an inclusive environment where everyone can bring their authentic selves and feel like they belong.

Electric atmosphere

AirTrunkers break new ground every day, so AirTrunk has created an electric atmosphere for you to work in, one that will help you thrive.

See your impact

We’ve created a place that amplifies your ideas so you can make a bigger impact than you ever thought possible.

Stay positively charged

AirTrunk and our customers are experiencing growth at this pace requires a level of energy and passion that only an AirTrunker can deliver.

Additional Info

Experience Level

0 - 10 Years of Experience

Job Specialisation

General Project Management

IT Project Management

Key Account / Relationship Management

Company Profile

Airtrunk Malaysia Sdn. Bhd.

AirTrunk is an Asia-Pacific & Japan (APJ) technology company with a powerful purpose – to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering data centres that meet the needs of our customers, the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Source: AirTrunk Site