Job Description

The Opportunity  

Are you passionate about technology and motivated to help others succeed? We are looking for a Graduate Support Engineer to join our global team. In this role, you’ll provide high-quality technical support for our Network Functions Core equipment, ensuring our customers stay connected. 

Why Join Us?  

We are specifically looking to build a diverse team and highly encourage recent graduates and/or female candidates to apply. We believe that unique perspectives drive innovation, and we are committed to providing a supportive environment where your contribution is valued from day one. 

Support from Day One 

You won’t be thrown into the deep end. We provide a structured 90-day mentorship program, pairing you with an experienced teammate to help you navigate your new role, learn about the technology, and feel confident in your work. 

Your Journey with Us 

After your initial training period, you’ll become a core part of the team. Your typical day will involve: 

• Customer Connection: Answering support calls and ensuring priority customer tickets are routed to the right experts within SLA timeframes. 
• Technical Ownership: Handling "Centralized Tasks" such as certificate renewals, VPN support, and password resets. 
• Lab Maintenance: Helping maintain our internal lab systems through software and certificate updates. 
• Collaboration: Staffing our live Chat service to guide customers through self-maintenance tasks. 

Future Growth 

We want you to grow your career with us. As you gain confidence, you'll have the opportunity to: 

• Solve Complex Puzzles: Resolve configuration issues and respond to critical incidents to restore vital services. 
• Become a Specialist: Choose a path that fits your strengths—whether that’s becoming a Strategic Advisor for key customers or a Productivity Powerhouse driving team efficiency. 
• Innovate: Identify patterns to build new tools, systems, and training that help the whole team improve. 

You'll get to focus on areas that align with your interests and strengths while having a clear pathway for advancement and specialization based on your career goals. 

Job Requirements

What We Are Looking For 

We value potential and mindset over a long list of certifications. You’ll be a great fit if you have: 

• Empathy & Communication: A talent for explaining technical concepts clearly to a global customer base. 
• Problem-Solving Curiosity: A natural aptitude for figuring out how things work. 
• Resilience: The ability to stay calm and focused when things get busy. 
• A Learner’s Mindset: You enjoy picking up new technical skills and are interested in how AI can improve your workflow. 
• Language: Fluency in English (written and verbal). 
• Education: A degree in Telecoms, IT, Computer Science, or Networking is preferred, but not required if you have equivalent technical curiosity. Fresh graduates are highly encouraged to apply!  

Skills