Job Description

As the Sales Manager (E-commerce & Retail), you will be responsible for driving revenue growth across both physical showroom and online channels. You will lead the sales function end-to-end, managing retail operations, optimizing e-commerce performance, and building a high-performing sales team.

This role requires a hands-on sales leader who is strong in execution, comfortable with premium consultative selling, and capable of managing performance through data, systems, and people.

Key Responsibilities:

Retail Sales (Showroom)

• Oversee daily showroom sales operations at Kiara 163.
   
• Drive conversion rate, average order value (AOV), and overall customer experience.
   
• Train, coach, and develop sales consultants on product knowledge, sales techniques, and closing skills.
   
• Handle high-value customers, complex cases, and sales escalations.
   
• Support showroom launches, retail campaigns, and in-store promotions.
   

E-commerce Sales

• Drive online sales across company website and marketplace platforms.
   
• Work closely with marketing to improve lead management, funnel conversion, and customer journey.
   
• Monitor campaign performance, pricing strategies, product bundles, and promotions.
   
• Coordinate with operations and fulfilment teams to ensure smooth order processing and customer satisfaction.
   

Sales Management & Performance

• Set sales targets, KPIs, and revenue goals for retail and e-commerce channels.
   
• Track sales performance, pipeline, conversion metrics, and team productivity.
   
• Prepare regular sales reports, insights, and forecasts for management.
   
• Continuously improve sales processes, scripts, workflows, and execution standards.
   

Job Requirements

• Minimum 3–5+ years of experience in sales or sales management roles.
   
• Proven experience in retail sales and/or e-commerce sales.
   
• Strong leadership skills with experience managing and coaching sales teams.
   
• Excellent closing skills and confidence in premium or consultative selling.
   
• Highly organised, performance-driven, and comfortable working with numbers and targets.
   
• Able to analyse sales data and make data-driven decisions.
   
• Strong communication, presentation, and negotiation skills.
   
• Experience in appliances, wellness, lifestyle, or consumer products is an added advantage.
   
• Able to work in a fast-paced, growth-stage environment and take ownership of results.

Skills