Job Description

• Defining improvement controls in SDLC activities
• Quality of project delivery, ensuring defined controls are implemented through the review of deliverables for in-scope projects
• Review of IT deliverables as part of change management for applications & infrastructure changes in its readiness for production deployment.

• Identify improvement areas in Systems Development Life Cycle (SDLC) to keep system deployment errors at a minimum with key focus on customer touchpoints which includes but not limited to activities like the review of UAT/SIT test cases for completeness.
• Continuously review and improve change management processes to ensure alignment with internal policies and compliance with external regulations
• Liaise closely with IT to implement solutions in ensuring system resiliency
• Conduct focused technology reviews and assessments as requested by management.
• Contribute to the development of strategy and plan for the governance and enforcement of technology quality assurance by adopting good practices based on COBIT and ITIL Framework to improve quality of change delivery to production environment.
• Champion continuous improvement and innovation using ServiceNow capabilities across the organization, driving automation, process optimization, and enhanced user experience.

Job Requirements