Assistant Vice President, System Support - Group Central Operations

Alliance Bank Malaysia Berhad

AI-generated summary

Run ARBS Host & BDS daily ops for branches and head office; handle CRs, interfaces, UAT and vendor issues.
Shape central ops: automation, process standardization and regulatory guideline rollout across branches.
Lead team; own system projects!

Undisclosed

Kuala Lumpur, MY, 50450, Kuala Lumpur

Full-Time

Job Description

System Support

Support the day to day ARBS Host and BDS system operations issue in branch and head office
Act as a business consultant from system point of view for any new product launching and CR
Review system process flow ie interface file between multiple application, automation of manual Process.
Review CR/ prepare RFP, Develop URS, prepare Test Scipt and perform UAT based on Biz user requirement
Liaise with GIS and vendor on system related issue
Draft the system guide for new system enhancement
Participate in project management
Support Live testing DR, BCP
Oversees and Lead System Support team member, including System and Application training.

Process & Compliances

Review processes - automation & centralisation
Assist Head of Department to develop SPI and update SOP for branch and own Department
Standardize respond or query format , communicate to all Line of Business in sending e-instruction etc
Review new guideline, address gap indentified with the respective departments in group operations
Coordinate and implement new guideline require by regulatory body timely
Conduct regular briefing /training to UAT testers to ensure the Host system UAT testing cover from end to end.

Job Requirements

Company Benefits

Career Development and Growth:

Comprehensive training and development programs.

Competitive Compensation and Benefits

Performance-based bonuses and incentives. Health and medical insurance coverage for employees and their dependents.

Inclusive and Diverse Workplace

Commitment to diversity and inclusion.

Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

General IT

HR Operations (Payroll, Admin, Office Management)

System & IT Helpdesk / Database Administrator

Company Profile

Alliance Bank Malaysia Berhad

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers. We want our customers to recognise that we are committed to providing personalised,...