Comprehensive training and development programs.

Career Development and Growth:

Performance-based bonuses and incentives.
Health and medical insurance coverage for employees and their dependents.

Competitive Compensation and Benefits

Inclusive and Diverse Workplace

Alliance Bank Malaysia Berhad 

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers.
<ul>
<li>We want our customers to recognise that we are committed to providing personalised, high-quality service that exceeds their expectations</li>
<li>We want people (customers and employees) to recognise that we will always put their interests first</li>
<li>We want our customers to see us as a trusted partner they can turn to in times of need</li>
<li>We want a bond that is not just transactional but emotional</li>
</ul>
Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Who We Are

Our Vision
The Preferred Banking Partner
We are a community-centric institution that strives to serve businesses and consumers every day in a positive and meaningful way.
We partner with our customers across all their banking needs and beyond to help them achieve their life aspirations.
We partner with our business associates to build innovative solutions with deep domain expertise for our customers.
We partner with our employees to create an engaged and inclusive workplace that fosters a strong sense of belonging.
We partner with our community to improve their well-being by promoting environmentally responsible actions, empowering financial aspirations and supporting entrepreneurship.

Our Mission
Building Alliances to Improve Lives
In line with the Bank’s strategy to build lifetime relationships with our local communities, we believe we play an important role in improving lives. Trust and community-centricity have always been the hallmark of our Bank and we strive to create meaningful engagements with our customers, shareholders, investors, employees and the community every day. We aim to do this by building alliances with partners who share our values, so that we can succeed together.

Source: <a href="https://www.alliancebank.com.my/About-Us/Corporate-Profile/Overview-Corporate-Profile" target="_self">alliancebank.com.my</a>

Our Values

<table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr> <td style="width:476.35pt" valign="top"> <ol> <li>Sales and Service Management <ul> <li>Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT</li> <li>Actively identify and pursue sales opportunities by:</li> </ul> </li> </ol> <ol style="list-style-type:lower-alpha"> <li>Expanding and growing new customer base &amp; New Investment Account through referrals from existing PB customers or through personalized service recovery efforts</li> <li>Growing existing relationship AUMs i.e. CASA &amp; Fixed Deposits and ability to acquire new customers</li> <li>Working with Wealth Management Office, Branch Operations, Customer Service Division, Lending Hubs to obtain comprehensive product updates that is exclusive to our affluent customers</li> <li>Identifying cross-sell opportunities among existing PB customers as well as for relationship deepening</li> <li>Promoting product bundles (where applicable) to higher cross-sell penetration and contribute to growth in bank’s revenue</li> <li>Actively sourcing for new sales and leads within internal database and cross-referral obtained from Alliance@Work, SME, Commercial and Corporate Banking and other cross referrals products within GCB.</li> </ol> <ol start="2"> <li style="list-style:none"> <ul> <li>Execute sales performance and tracking processes by:</li> </ul> </li> </ol> <ol style="list-style-type:lower-alpha" start="7"> <li>Supporting Branch Manager/PB Hub Manager to assist in contributing commendable achievement by ensuring both sales and service performances meet the branch target</li> <li>Compiling and submitting accurate and timely sales reports</li> </ol> <ol start="3"> <li style="list-style:none"> <ul> <li>Maintain accurate and updated information by:</li> </ul> </li> </ol> <ol style="list-style-type:lower-alpha" start="9"> <li>Keeping abreast with updated product information and market changes (e.g. revised interest rates of Alliance Bank products and competitors)</li> <li>Serving as the first line of defense to identify fraudulent &amp; unusual activities, uphold operational compliance&nbsp;</li> </ol> <ol start="4"> <li>Portfolio &amp; Relationship Management</li> </ol> <ul> <li>Grow customer franchise and contain customer attrition at low rate</li> <li>Constantly grow balances and share of wallet in key products i.e. CASA, FD, Foreign Current Account &amp; Investment Products (UT) and Insurance Products (RP)</li> <li>Actively convert existing FD portfolio to revenue generating products i.e. CASA and/or FCA/product bundles</li> <li>To actively market and sell consumer products to own portfolio of PB customers</li> </ul> <ol style="list-style-type:lower-alpha"> <li>Understanding and assessing customers’ requirements and recommend appropriate consumer products</li> <li>Actively cross-selling to Alliance Bank’s customers</li> <li>Referring new non-consumer lending opportunities and completing the referral form to direct to the appropriate lending units (e.g. Commercial and Corporate Banking).</li> </ol> </td> </tr> <tr> <td style="width:476.35pt" valign="top"> <ul> <li>Build and maintain long-term and profitable relationships by: <ul> <li>Providing quality customer service. Obtain customers’ feedback on sales-related matters and inform BM/PB Hub Manager where appropriate</li> <li>Resolving customers’ problems and complaints on sales-related matters and escalate unresolved complaints to BM/PBHM/CSH/RH and Service Quality for formal reply on an exception basis</li> </ul> </li> </ul> <ul> <li>Ensure turnaround time for wealth products / credit applications and fulfillment processes are within service levels agreed upon. Escalate to BM/PBHM/CSH/RH when necessary</li> <li>Strictly adhere to contact management &amp; service standards for calls, visit, portfolio review and market research frequency to PB customers</li> </ul> &nbsp; <ul> <li>Human Capital</li> </ul> <ul> <li>Manage stakeholders and be a good team player</li> </ul> <ul> <li>Participate in daily / weekly sales briefings conducted by Branch Manager</li> <li>Project a professional business image at all times through high standards of housekeeping and personal grooming.</li> </ul> &nbsp; <ul> <li>Risk, &amp; Regulatory Management</li> </ul> <ul> <li>Manage portfolio risk exposure for own portfolio of customer’s risk exposure by checking and audit. Ensure zero mis-selling to PB customers.</li> <li>Ensure that there are no discrepancies, exceptions and non-compliance when booking sales (e.g. Unit Trust, Currency and Treasury products) in the PB Hub/branch.</li> <li>Ensure self compliance on Alliance Bank’s policies and procedures, Sales Compliance, KYC, AMLA guidelines, 3rd party confidentiality, including credit control procedures, sales related audit compliance and BNM guidelines.</li> <li>&nbsp;</li> </ul> NOTE: Job Descriptions are subject to change at the discretion of the Management </td> </tr> </tbody> </table> <table border="0" cellspacing="0" cellpadding="0"> <tbody> <tr style="height:268.05pt"> <td style="width:477.4pt" valign="bottom"> <h5>Skills</h5> <ul> <li>Experience in sales or sales management</li> <li>Project satisfactory customer service quality &amp; behaviour</li> <li>Able to work well in a team</li> <li>Fluent to converse and write in English, Bahasa Malaysia or Chinese language/dialects.</li> <li>Good planning / Organization skills</li> <li>Flexibility to change</li> <li>Proactive / Initiative</li> <li>Open to problem solving / decision making / analytical thinking</li> <li>Possess good job knowledge in banking and banking products</li> <li>Passion for success and keen to work in a sales-driven environment</li> </ul> &nbsp; Knowledge <ul> <li>Candidate must possess at least a Diploma or Degree in any field i.e. Banking / Accounting &amp; Finance / Economics / Marketing / Business Studies.</li> </ul> &nbsp; Experience <ul> <li>At least 2-3 years working experience in the banking and financial industry, especially in the area of consumer banking</li> </ul> &nbsp; </td> </tr> </tbody> </table>

This job is a Customer Relationship Manager focused on providing top-notch service to banking customers. You might like this job because it involves problem-solving, growing customer relationships, and helping clients find the right banking products.

      

-Sales and Service Management  

-Focus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TAT 

-Actively identify and pursue sales opportunities by:     

-Expanding and growing new customer base and New Investment Account through referrals from existing PB customers or through personalized service recovery efforts 

-Growing existing relationship AUMs i.e. CA...

Customer Relationship Manager

Alliance Bank Malaysia Berhad

Company Profile

Alliance Bank Malaysia Berhad