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This job is an internship where you'll help improve customer service and business operations. You might like this job because you'll gain hands-on experience analyzing data and working with teams to enhance customer experiences.
Undisclosed
Kuala Lumpur, MY, 50450, Kuala Lumpur
Job Description
JOB PURPOSE This internship is to support the project team in driving strategic and operational improvement in both business and contact centre functions. Interns will assist in conducting market and customer research, analysing data and supporting project activities aimed at enhancing customer experience, streamlining processes and improving service delivery. The role offers hands on exposure for end-to-end customer service project delivery through the different channels, working closely with cross-functional teams within Group Consumer Banking. KEY RESPONSIBILITIES 1. Market & Competitor Research a. Conduct benchmarking of retail banking trends, digital adoption and contact centre best practices b. Monitor competitor offerings and customer service offerings 2. Customer Insight & Data Analysis a. Collect and review KPIs related to contact centre performance (e.g. response time, call resolution) b. Data analysis based on data collected c. Identify operational gaps and recommend improvement 3. Project Support a. Assist in preparing business cases, presentations and reports b. Coordinate meetings or workshops
Job Requirements
Company Benefits
Career Development and Growth:
Comprehensive training and development programs.
Competitive Compensation and Benefits
Performance-based bonuses and incentives. Health and medical insurance coverage for employees and their dependents.
Inclusive and Diverse Workplace
Commitment to diversity and inclusion.
Additional Info
Company Profile
