Job Description
Key Responsibilities
- Develop, review, and maintain operational policies, SOPs, and end‑to‑end process documentation covering both loan and non‑loan activities.
- Ensure alignment with regulatory requirements, risk standards, and internal control frameworks.
- Conduct process reviews to identify gaps, inefficiencies, and required enhancements.
- Provide advisory support to business units on policy interpretation and operational feasibility.
- Provide overarching governance oversight across loan, deposit, and other operational processes.
- Review adherence to mandates, delegated authorities, and governance standards.
- Evaluate exception cases, documentation quality, compliance gaps, and high‑risk operational issues.
- Strengthen governance practices across business units and ensure alignment with internal frameworks and regulatory requirements.
- Conduct independent QA reviews to assess accuracy, completeness, and compliance of both loan and non‑loan processing.
- Identify recurring issues, thematic gaps, and control weaknesses.
- Provide structured insights and recommendations for corrective actions and continuous improvement.
- Validate adherence to documented procedures and control frameworks across teams.
Job Requirement
- Having at least 3-4 years of relevant experience, preferably in banking industry
- Strong capability in drafting, reviewing, and maintaining policies, SOPs, guidelines, and control documents.
- Understands operational risk principles, incident reporting, audit requirements, and risk mitigation.
- Makes sound, justified recommendations based on data, risk assessment, and operational feasibility.
- Builds effective relationships with stakeholders.
- Facilitates discussions and aligns diverse stakeholders.
- Communicates clearly in both written and verbal formats.
- Able to simplify complex policy or regulatory topics for operational teams.
- Experience in Business Governance, BCM, Operational Risk, Audit, or related fields.
- Hands-on involvement in BIA/BCP exercises or crisis management events.
- Experience working with cross-functional teams (technology, operations, compliance).
- Exposure to audit/regulatory reviews and responding to findings.
- Background in process improvement or operational excellence will be an advantage.
- Experience with governance tools (GRC systems, BCM tools, ITSM platforms).
