Job Description

1. Fraud Monitoring & Detection:
   • Monitor real-time and post-event transactions across card fraud, and internet banking for suspicious activity
   • Analyze alerts from existing detection systems to identify patterns, anomalies, and emerging fraud trends
   • Conduct in-depth reviews of flagged transactions, documenting findings and escalating confirmed fraud cases
2. Investigation & Analysis
   • Manage fraud alerts and ensure timely escalation, investigation, and resolution of suspicious transactions
   • Investigate suspicious transactions by gathering data from internal systems and external sources
   • Prepare detailed reports on confirmed fraud cases for internal use and regulatory submission
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3. System Enhancement & Data Analysis
   • Support the implementation and testing of new fraud detection systems, including the adoption of machine learning models
   • Provide input on system rules and thresholds to improve detection accuracy and reduce false positives
4. Policy & Process Improvements
   • Contribute to the development and refinement of fraud detection standard operating procedures
   • Maintain accurate records of investigations and support audits as required
   • Stay updated on industry best practices, regulatory changes, and emerging fraud schemes
5. Authorization
   • Process authorization requests from Alliance Bank merchants via telephone or other acquiring banks via telephone or fax
   • Process manual mail order/telephone order requests received from merchants
6. Customer Service
   • Support Customer Service Department after office hours

Receive reports on lost/stolen cards for both credit/Debit and ATM cards from Alliance Bank cardholders to tag such cards to prevent fraudulent charges on the cards

Job Requirements