Service & Operations Executive - Inanam

Alliance Bank Malaysia Berhad

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This job is all about keeping a bank branch running smoothly! You’ll handle transactions, support customers, and help manage cash. You might like this job because it combines teamwork with problem-solving, making every day unique and engaging!

Undisclosed

MY, 89350, Kuala Lumpur

Full-Time

1 week ago

Job Description

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
Responsible as Relief Teller / Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
Responsible as relief in absent of Service & Operations Manager (SOM).
Assist the SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
Support the Service & Operations Manager (SOM) in driving branch business growth, monitoring asset quality and maintaining service delivery standards.
Co-custodian for the bank Self Service Terminals (SST), i.e. ATM/CDM/CRM (perform cash replenishment, unloading cash, clearing of cash jammed in the terminals etc / Collect cheques from CES).
Issue or activate Debit/ATM card in Host
Issue cheque book in Host
Perform EOD balancing on security items ie. Cashier Order/Debit/ATM card.
Perform Host data maintenance i.e input Customer Payment Stop instruction.
Back room functions like trade ops window, banker’s acceptance (only for branches with Trade Window)
Acted as the checker for various reports, financial documents such as cashier order, demand drafts etc and financial transactions performed by other tellers including validation on the various vouchers where applicable.

Job Requirements

Company Benefits

Career Development and Growth:

Comprehensive training and development programs.

Competitive Compensation and Benefits

Performance-based bonuses and incentives. Health and medical insurance coverage for employees and their dependents.

Inclusive and Diverse Workplace

Commitment to diversity and inclusion.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

Customer Service

HR Operations (Payroll, Admin, Office Management)

System & IT Helpdesk / Database Administrator

Company Profile

Alliance Bank Malaysia Berhad

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers. We want our customers to recognise that we are committed to providing personalised,...