Service & Operations Executive - Tambunan, Sabah

Alliance Bank Malaysia Berhad

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This job is all about managing daily transactions and ensuring great customer service at our bank branch in Tambunan, Sabah. You might like this job because you'll help with cash management and support customers, making their banking experience smooth!

Undisclosed

MY, 89659, Kuala Lumpur

Full-Time

Job Description

Job Responsibilities:

Responsible for processing and handling day-to-day transactions of the branch as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
Responsible as Relief Teller / Chief Cashier/ Relief Chief Cashier in the branch to manage daily branch’s cash holdings, balancing, loading of Self-Service-Terminals (SST) and transactions.
Assist SOM in the management of the branch customer service including in ensuring the meeting of the branch customer queue time as per the Bank approved service level agreement (SLA), handling and supporting first line resolution of enquires as well as complaints.
Work with the Team to drive branch business growth, monitoring asset quality and maintaining service delivery standards.
Co-custodian for the bank Self Service Terminals (SST).
Perform EOD balancing on security items ie. Cashier Order/Debit/ATM card.
Acted as the checker for various reports, financial documents and financial transactions performed by other tellers including validation on the various vouchers where applicable.

Job Requirements:

Experience in branch operations
Expert in handing suctomers in branch
Able to cross sell
Multitasked with utmost customer service
High integrity

Job Requirements

Company Benefits

Career Development and Growth:

Comprehensive training and development programs.

Competitive Compensation and Benefits

Performance-based bonuses and incentives. Health and medical insurance coverage for employees and their dependents.

Inclusive and Diverse Workplace

Commitment to diversity and inclusion.

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 10 Years of Experience

Job Specialisation

HR Operations (Payroll, Admin, Office Management)

Management Trainee

System & IT Helpdesk / Database Administrator

Company Profile

Alliance Bank Malaysia Berhad

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers. We want our customers to recognise that we are committed to providing personalised,...