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Service & Operations Manager

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AI-generated summary

  • Run branch ops: ensure compliance, boost efficiency, control overheads and deliver great service.
  • Join a bank focused on service quality, deposits and customer loyalty.
  • Drive branch growth: boost deposits, referrals and service quality!

Undisclosed

MY, 89108, Kuala Lumpur

Job Description

• Responsible for the day-to-day operations of the branch including operational efficiency, compliance with all processes and procedures, and as well as ensuring service quality standards in the branch are met in line with the Bank’s strategic objectives.
• Support the Branch Manager/PB Hub Manager in driving branch business growth, monitoring asset quality and maintaining service delivery standards.

• To ensure branch overheads are managed within budget
• To ensure branch deliver excellent customer experience
• Service Quality Improvements
• Increased productivity, efficiency and accuracy of branch operations
• Managing Operational Risk
• Increased Customer Loyalty
• Increased Customer Base & Deposit Growth
• Referrals & Cross-selling


Job Requirements


Company Benefits

Career Development and Growth:

Comprehensive training and development programs.

Competitive Compensation and Benefits

Performance-based bonuses and incentives. Health and medical insurance coverage for employees and their dependents.

Inclusive and Diverse Workplace

Commitment to diversity and inclusion.


Additional Info

Company Activity

Last active - few hours ago

Job Specialisation


Company Profile

Alliance Bank Malaysia Berhad -logo-image

Alliance Bank Malaysia Berhad

We believe that banking should be more than just a transactional experience. Beyond just a bank, we strive to be a true partner that supports our customers through every stage of their financial journey. We offer a wide range of solutions for any of life’s events, and aspire to be the bank for the entire lifetime of our customers. We want our customers to recognise that we are committed to providing personalised,...